I can help you stand out from the crowd:
Taking stock:
Where is your business / is that where you want it to be?
Your time:
Do you work on or in your business? Are you doing what you should be doing, could you manage your time better?
The basics:
Does your phone get answered every time? How quickly do you reply to sales enquiries? Do you follow up?
Day to day admin:
Pleasure or chore? Do you do it? Should you be doing it?
Doing a great job:
Often overlooked in favour of other sexier alternative ways to spend your time. If every one of your customers goes away delighted, the referrals won’t be far behind.
Sales:
Are you the main salesperson? Is that the best role for you?
Do you enjoy selling? Could you be better?
When did you last review your process and technique? Do you convert enough prospects?
Customer service:
When did you last think about your ‘customer journey’? What would the best business in your sector do?
Logistics:
The bit that never gets talked about. If you get this right, your profits will be maximized, get it wrong and they evaporate in front of your eyes. How efficient is your operation?
Staff:
The bain of every entrepreneur’s life. But maybe thinking about it differently could change things. I can help you consider company culture, what qualities are you looking for, where to find them, how to build a team, how to reward people, how to get the best out of them, delegation, training, and motivation.
Automation:
Could this help or hinder you?
Resourcefulness / creativity:
Has running a business sucked this out of you? How can you re-discover it?
Selling your business:
I realized my attitude to this was largely driven by hearsay, rather than reality. I’ll help you think through the options and whether this is a realistic goal to set.
Don’t just take my word for it………
Anthony Dutton has been an extremely reliable supplier to Bath Rugby for many years and I have had the pleasure of working with him for the last 3 seasons. He has provided a very complex and variable critical marquee solution to the Club every fortnight in an environment which is extremely challenging. He is utterly reliable, a strong communicator and a great character to work with.
He is a strong businessman who understands the balance of integrity and customer satisfaction alongside the more conventional business attributes. Without doubt a tough but completely fair negotiator.
He has run his own business very successfully and has built a strong local brand synonymous with quality, fairness and reliability.
Alex Cohen, Operations Director - Bath Rugby