Is your business where you want it to be?
Leadership
As a business owner, the concept of leadership never gets much of your attention. However, getting your staff to willingly come along for the ride and give it their best is a priceless gift to possess, particularly when most entrepreneurs cite their staff as the bain of their lives.
It’s not necessarily one of those ‘dark arts’ that you either have or haven’t got. Having an outsider come in and observe your business and how you treat people can teach you things you’d never even considered, and a few simple tweaks can transform the atmosphere, culture and ultimately results of your business.
Don’t just take my word for it...
"Anthony was an inspiring leader, his team respected him and wanted to exceed his expectations. He inspired huge camaraderie - while still being the boss, he put as much effort into the work as his team”.
Emma Rose, former customer"I can seriously say that I have been shaped into the man I am today by Anthony. He has been so much more than a boss to me, he’s been a mentor, a good friend and, at times, a bastard. He always leads from the front and is never scared to get his hands dirty”.
Alex King, former employee“Anthony installed a great work ethic through his team and kept us all motivated and punctual. Without him life would have been very different, and nowhere near as much fun for us all”.
Caleb Taylor, former employee“I will always remain grateful to Anthony who was pivotal to my development in life and my outlook on the world’.
Ben Pullen, former employee
Operations
Many entrepreneurs’ heads’ get turned by sexier ways to spend their time than making sure that the nuts and bolts of their business are working brilliantly.
- Do your phones get answered every time?
- How effective is your sales process?
- Is the right person doing the right stuff?
- Are you doing a great job for every customer?
- Are your logistics as slick as they could be?
- Should automation be a bigger part of your business?
I can help you address all these questions and assist in the implementation of robust systems to ensure the basics are working effectively all the time.
Don’t just take my word for it…
“Anthony has been an extremely reliable supplier to Bath Rugby for many years and I have had the pleasure of working with him for the last 3 seasons. He has provided a very complex and variable critical marquee solution to the Club every fortnight in an environment which is extremely challenging. He is utterly reliable, a strong communicator and a great character to work with’.
Alex Cohen, Operations Director, Bath Rugby
Customer Service
Reviews are now the acid test of any business. Your customers can make or break you. The customer journey is an increasingly complex puzzle to piece together, and the challenges are compounded by the need to provide an experience as well as just a product or service. I have a natural grasp of what customer service should look like in any sector, and love helping people to go back to basics in devising and delivering the best possible customer journey (and telling everyone else about it!).
Don’t just take my word for it…
“Anthony is a strong businessman who understands the balance of integrity and customer satisfaction alongside the more conventional business attributes. He has run his own business very successfully and has built a strong local brand synonymous with quality, fairness and reliability”.
Alex Cohen, Operations Director, Bath Rugby
Growth
While every entrepreneur craves the growth of their business, we are often ill prepared for when it actually comes along. Understanding how to build systems and a team to cope with a growing business is an art in itself. I can help you to plan and structure your company in a way that will enable you to take this in your stride, rather than feel like you’re clinging onto a runaway train.
Selling your business
This is the ultimate goal for most business owners, yet many of us fail to give it the requisite degree of attention. Our attitude can be tainted by hearsay and what others may have experienced, we may have illogical mental blocks to actually selling up, we may not understand the financial implications properly, or indeed we may simply be scared stiff by what may lie on the other side.
For any entrepreneur, the psychological effect of selling your ‘baby’ and re-creating yourself is often underestimated, but having been through this process myself, I can help you to prepare and work your way through the minefield ahead.